Refund & Returns Policy

Apex Card Co – Refund & Returns Policy

Last Updated: October 2026

At Apex Card Co (apexcardco.shop), we pride ourselves on offering high-grade collectibles, rare trading cards, and factory-sealed hobby products. Because the trading card and sports card markets are highly volatile with rapidly fluctuating values, we have established the following industry-standard return and refund guidelines to protect both our collectors and our business.

1. Single Cards & Graded Slabs (PSA, BGS, CGC, Raw)

• All sales of single cards (both raw and third-party graded) are FINAL once dispatched.
• Due to price volatility and the potential for card swapping or tampering, we do not accept returns or exchanges for changes of mind, market price drops, or subjective grade disputes.
• Every raw and graded card is photographed with high-resolution imagery and accurately described prior to listing. Please review all high-res scans and certification details carefully prior to purchase.

2. Factory-Sealed Hobby & Retail Boxes

• Sealed products (booster boxes, cases, ETBs, blaster boxes, tins) may be eligible for return within 14 days of delivery, provided that:
  • The item remains completely unopened, untampered, and with all original factory shrink-wrap / manufacturer seals 100% intact.
  • Items showing any tears, reseal attempts, corner compression, or seal tampering will be rejected immediately upon inspection.
  • The buyer is responsible for return shipping costs using a tracked and fully insured shipping carrier.
• Once a factory-sealed product has been opened or its shrink wrap breached, no returns or refunds are possible under any circumstances.

3. Order Cancellations & Pre-Orders

• In-Stock Orders: If your order has not yet been processed or packed in our vault, you may request a cancellation by contacting support@apexcardco.shop. Cancelled orders are subject to a 3% payment processor non-refundable fee charged by credit card gateways.
• Pre-Orders: Pre-orders represent guaranteed product allocations secured with distributors and manufacturers. Please refer to our Pre-Order Policy for full details. Cancelled pre-orders incur a 3% cancellation fee.

4. Damaged in Transit or Order Discrepancies

• If an item arrives damaged due to postal handling or if you received the incorrect card, you must notify us at support@apexcardco.shop within 48 hours of carrier-confirmed delivery.
• Please include clear photographs/video of:
  1. The outer shipping packaging and shipping label.
  2. The internal packaging (team bags, toploader, bubble wrap).
  3. The damaged product or slab certificate number.
• Once verified, we will file an insurance claim with the carrier and provide a full refund, replacement, or store credit.

5. Contact Us

For any questions regarding returns, order inquiries, or assistance, please contact our collector support team at support@apexcardco.shop.