Frequently Asked Questions (FAQ)
Where is Apex Card Co located?
Apex Card Co is an American trading card company and vault based in Wilmington, Delaware, United States. We operate secure fulfillment centers serving card collectors, hobbyists, and investors nationwide across all 50 US states and internationally.
Are all your cards and boxes 100% authentic?
Yes, absolutely. We have a zero-tolerance policy for counterfeits, weighed booster packs, or resealed boxes. All graded slabs (PSA, BGS, CGC) feature verifiable barcode/certification numbers, and all sealed products are sourced directly from authorized distributor allocations.
How much is shipping within the United States?
We offer Free Insured US Shipping on all orders over $75 USD. Orders under $75 ship for a flat rate of $4.99 via USPS Ground Advantage with full tracking included. Expedited FedEx and USPS Priority options are also available at checkout.
Do you ship internationally?
Yes! While our primary market is the United States, we also ship internationally to Canada, the United Kingdom, the European Union, Australia, and Japan. International tracking is included on all shipments.
How do pre-orders work?
When you purchase a pre-order item, your allocation is locked in directly with our distributor. If your order contains both in-stock items and pre-order items, the entire order will ship together when the final pre-order item officially releases. If you need in-stock items immediately, please place separate orders.
How can I contact the Apex Collector Team?
You can reach our Collector Concierge anytime by emailing support@apexcardco.shop or via our website contact form. Our team responds within 2-4 hours, Monday through Saturday from 9:00 AM to 7:00 PM EST.